QUESTION 3 There are 3 key factors that influence change. They are:...

QUESTION 3

There are 3 key factors that influence change. They are:

 
Internal changes, technological changes, environnemental changes

 
Internal changes, changes in laws, technological changes

 
External changes, new management, economic conditions

 
Internal changes, new technological, economic conditions

1 points  

QUESTION 4
The counselling process occurs in the following sequence:
 Listen, identify problem, delegate, observe and evaluate
 Listen, demonstrate, delegate, observe and instruct
 Listen, identify problem, discuss alternatives, come to resolution, agree on action plan
 Listen, instruct, demonstrate, observe, evaluate, delegate
1 points  

QUESTION 5

You have an employee who is consistently serving the wrong portion of food. How would you proceed?

 
Ask them if she is aware about portion control

 
Bring into the office to go over portion control procedures with them

 
Develop a new training program on portion control

 
Develop an action plan

 
Discipline the employee

1 points  

QUESTION 6

Lower paid service workers are motivated by

 
Stimulating work.

 
Recognition (personal notes, positive etters on file, appreciation days, bonus)

 
Flexible Work Hours

 
All of the above

1 points  

QUESTION 7

Employee training is required as a result of

 
Increased number of errors

 
Decreased customer complaints

 
Increased productivity

 
All of the above

1 points  

QUESTION 8

A letter of discipline should not include which statement below?

 
Hire date

 
Date of the meeting

 
Name of union representative attending the meeting if applicable.

 
Statement of the discipline imposed

 
Description of the misconduct

1 points  

QUESTION 9

Use the following information to answer question:

245 bed hospital                                                            100% occupancy

Revenue / patient day is $32.10 / day                             Food Cost $10.49 / patient day

Meal Day Equivalent Cost of $18.79

Retail revenues:

July $24, 200 (31 days)             August $19,000 (31 days)          September $28,900 (30 days)

October $12,800 (31 days)        November $35,000 (30 days)     December $22,435 (31 days)

What would be the budgeted food cost for this hospital for patients only for the month of September?

 
$28,900

 
$77,102

 
$79,672

 
$21,559

1 points  

QUESTION 10

Understanding individual differences is an important element in motivating staff.

True

False

1 points  

QUESTION 11

A yearly formal performance appraisal is the best way to track an employee's performance.

True

False

1 points  

QUESTION 12

2080 hours / year represents someone works onsite in a hospital partime for for 5 hours, 5 shifts per week.

True

False

1 points  

QUESTION 13
"WAIT" is an acronym used for active listening.
True

False

1 points  

QUESTION 14
Miscommunication is one of the biggest reasons why people end up in conflict.
True

False

1 points  

QUESTION 15
Leaning slightly forward is a viewed as actively listening.
True

False

1 points  

QUESTION 16

Training is a learning experience that results in a relatively permanent change in an individual that improves his or her ability to perform the job.

True

False

1 points  

QUESTION 17
The key to developing great leadership is to build on your strengths.
True

False

1 points  

QUESTION 18

There is one ideal way to manage conflict.

True

False

1 points  

QUESTION 19

Change is one of the most difficult aspects of business and /or personal life for people to accept.

True

False

1 points  

QUESTION 20

FTE means that only one person can work in the role.

True

False

1 points  

QUESTION 21

Budgets are the total sum of money set aside or needed to operate for a defined time period

True

False

1 points  

QUESTION 22
A performance appraisal is a legal document.
True

False

1 points  

QUESTION 23

Use the following information to answer question:

245 bed hospital                                                            100% occupancy

Revenue / patient day is $32.10 / day                             Food Cost $10.49 / patient day

Meal Day Equivalent Cost of $18.79

Retail revenues:

July $24, 200 (31 days)             August $19,000 (31 days)          September $28,900 (30 days)

October $12,800 (31 days)        November $35,000 (30 days)     December $22,435 (31 days)

Convert the retail revenue to a patient meal day equivalent for July, August and September.

 
2,246

 
72,100

 
3,837

 
24.41

1 points  

QUESTION 24

Use the following information to answer question:

280 bed LTC home, 100% occupancy rate, and $7.84 food cost/day. How much money would you have to spend in a five-week period on food cost?

 
$2,195

 
$15,366

 
$76,832

 
$60,211

1 points  

QUESTION 25

Use the following information to answer question:

190 bed LTC home, 88% occupancy, 40 meals on wheels meals at lunch Monday thru Friday.

How many hours per day are required for a food handler be scheduled in order to meet MOH LTC standards?

 
93.24

 
75.24

 
98.36

 
80.10