Question

In this assignment, imagine that you are working at a Financial...

In this assignment, imagine that you are working at a Financial Services company with a Financial Planner. The duty of every Financial Planner (FP) is to educate and inform her/his clients. To this end FPs must conduct client seminars, answer difficult questions and communicate complex material in a manner that clients can easily understand.   Doing so helps build trust with existing and prospective clients.  It's also an effective means to inform, educate, build rapport, and learn what's on clients' minds.   

Your role is to develop a paper based on one of the two Financial Planning/ Interpersonal Skills topics below.  The presentation (built in MS Word format) must be complete and understandable as a standalone document. This means, in addition to incorporating appropriate and relevant written answers, you must include visuals that support the report.

 

2500 words.  That means about 600 words per question or about 1.5 pages double spaced.  Your paper should be about 6 pages plus visuals. Suggestion: papers less than 2500 words tend to lack the depth and information needed.What I look for is content, insight and the ability to show me that you understood the topic and can apply the communication skills needed to communicate it in a logical manner. 

 

A Senior Financial Planner is delivering a virtual seminar, to which s/he has invited existing clients. Consider how the financial planner might employ their interpersonal skills to respond to the following tough questions.

 

  • A 65 year old client asks; "How will you communicate with us, to keep us updated on the markets, conduct our financial plan review, and so on, without in-person meetings?" Describe 3 communication methods they could use and the Interpersonal skills necessary to utilize.
  • An agitated 40 year old client asks; "I've read various articles about what to expect in the post-pandemic world; there will be high inflation, housing prices will soar, and taxes will rise significantly due to all the government debt we've incurred. What does this mean for my financial future? It sounds scary." Describe 3 points to help re-assure the client and the Interpersonal skills required to communicate them.  (Hint: Rise above the emotion and focus on financial planning principles that, when practiced with discipline, will help the client achieve their financial goals).
  • A 30 year old client asks; "I'm hearing a lot about Bitcoin millionaires. So, why aren't we investing in Bitcoin?" (Describe 3 reasons why or why not you would invest client's assets in Bitcoin and why clients feel they need this risky asset.
  • A 45 year old client asks; "I can't help but think that the Pandemic, like the Great Depression, will affect everyone's approach to their finances. I'm especially concerned about my Millennial children's financial future. How can I help them build a solid foundation?" Describe 3 strategies and how you would convince a client to utilize them.

 

 

 

 

Answer & Explanation
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Answer 1.

What are the basic methods of interpersonal communication?

When it comes to basic elements of interpersonal communication, the various types of possible communication will cluster under four basic categories: verbal, listening, written, and non-verbal communication.

 

What are the methods for improvement of interpersonal skills explain?

Offer empathy

Showing compassion and understanding is another good way to improve your interpersonal skills. Try gracefully mirroring others' ideas and even their posture to show that you are interested in them and that you understand their perspective. This can help support more pleasant and productive interactions.

 

What is interpersonal technique?

Interpersonal skills are the behaviors and tactics a person uses to interact with others effectively. In the business world, the term refers to an employee's ability to work well with others. Interpersonal skills range from communication and listening to attitude and deportment.

 

What are the benefits of interpersonal skills?

 

 

Advantages of Having Good Interpersonal Skills

  • » work more effectively as part of a team.
  • » get our point across effectively.
  • » form and maintain social bonds.
  • » relate to the situations of others.
  • » negotiate with others.
  • » apologize.
  • » reconcile differences.
  • » influence others successfully.

 

 

 

How do you start a financial planning conversation?

The Art of Conversation: 8 Tips for Successful Advisors

  1. Share and share alike.

 

  1. Put them at ease. 

 

  1. Provide some structure to the conversation.

 

  1. Take your time, but don't lose focus. 

 

  1. Focus on your body language, eye contact, facial expressions, etc. 

 

  1. Make use of "active listening" phrases. 

 

  1. Take notes - but unobtrusively.

 

How do you differentiate yourself as a financial Planner.

How Can Advisors Differentiate Themselves from the Competition?

 

  1. Clearly articulate who you are. Advisors should assess their skills and what unique value or specialty they have to offer.

 

  1. Understand your clients and explain how your services benefit them. 

 

  1. Build an emotional bond. 

 

  1. Taking advantage of social media.

 

What sets you apart from other financial Planner.

 

They are open minded and are willing to make changes, provide additional (often out-

 

of-the-box) solutions for clients, embrace new technology, and possess a depth and 

 

breadth of knowledge both inside and outside of financial services.

 

What is virtual financial Planner?

 

A virtual financial advisor helps clients choose investments and develop short- and 

 

long-term financial planning strategies. In this role, you typically do not meet your 

 

clients in person; you communicate with clients through phone calls, emails, video 

 

conferences, and chat applications.

 

 

 

How Do I Write a Financial Plan for My Business?

  • Step 1: Make A Sales Forecast. 

 

  • Step 2: Create A Budget for Your Expenses.

 

  • Step 3: Develop Cash Flow Statement. 

 

  • Step 4: Project Net Profit. 

 

  • Step 5: Deal with Your Assets and Liabilities. 

 

  • Step 6: Find the Breakeven Point.

 

There are generally six steps to developing an effective analysis of financial statements.

  1. Identify the industry economic characteristics. 

 

  1. Identify company strategies. 

 

  1. Assess the quality of the firm's financial statements. 

 

  1. Analyze current profitability and risk. 

 

  1. Prepare forecasted financial statements. 

 

  1. Value the firm.

 

What are the basic methods of interpersonal communication?

1.When it comes to basic elements of interpersonal communication, the various types of

 

 possible communication will cluster under four basic categories: verbal, listening, 

 

written, and non-verbal communication.

 

What are the 3 basic methods of interpersonal communication?

People in organizations transfer meaning between and among each other using 

any or call of the three basic methods which consist of the following:

 

  • Verbal Communication.

 

  • Written Communication.

 

  • Non-verbal Communication.

 

 

Answer 2.

 

How Do You Talk to an agitated person?

 

Try to see things from her perspective as she expresses her feelings. Use active 

 

listening , so that you really listen to what she says. When it's your turn to talk, speak 

 

slowly and calmly, lower your vocal tone, and use non-threatening body language . 

 

This will often encourage others to calm down.

 

Here are few tips on how to handle angry customers.

 

  1. Listen. Practice active listening rather than passive listening. 
  2. Apologize. Apologize for the problem they're having. 
  3. Show empathy. 
  4. Maintain a calm tone of voice. 
  5. Use the customer's name. 

 

  1. Build and maintain trust. 
  2. Don't take it personally. 
  3. Avoid negative language.

 

How would you handle a client who is aggressive?

 

DON'T

  1. Challenge or threaten the client by tone of voice, eyes or body language.
  2. Say things that will escalate the aggression.
  3. Yell, even if the client is yelling at you.
  4. Turn your back on the client.
  5. Rush the client.
  6. Argue with the client.
  7. Stay around if the client doesn't calm down.

How do you deal with unhappy clients scenarios?

Few strategies for dealing with difficult customers

  1. First and foremost, listen. 
  2. Build rapport through empathy. 
  3. Lower your voice. 
  4. Respond as if all your customers are watching. .
  5. Know when to give in. 
  6. Stay calm. 
  7. Don't take it personally. 
  8. Remember that you're interacting with a human.

 

How do you respond to aggressive communication?

Some things you can do to be more assertive in your communication:

  1. Ask for what you need rather than expecting others to guess.
  2. Calmly express your feelings.
  3. Explain your feelings and needs.
  4. Let other people know that you recognize their needs.
  5. Listen well to what other people have to say.

 

How do you deal with verbally aggressive people?

Management of aggressive behavior

 

  1. Try to verbally agree with the person who is angry. Don't interrupt them, let them vent out their problems even if they're wrong or don't make any sense. 
  2. Offer options. 
  3. Identify the problem. 
  4. Empathize.

 

Few 3 things which can influence a person to act too aggressively?

Things that can influence people to act too aggressively are:

 

  • being overconfident.
  • focusing too much on getting their needs met and their opinions across.
  • not learning to respect or consider other people's views or needs.
  • not learning listening skills or how to ask for input from others.

 

What are the 3 C's of assertive communication?

What are assertive communication skills?

 

Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong'.

What is passive response?

Passive Behavior involves saying nothing in a response, keeping feelings to yourself, hiding feelings from others, and perhaps even hiding your feelings from yourself. Passive behavior is often dishonest and involves letting other people violate your personal right to be treated with respect and dignity.

 

 

 

Effective Communication Skills

We recommend treating the 5 Cs of communication as a checklist. Remembering to be clear, 

 

cohesive, complete, concise, and concrete when communicating will help improve your 

 

writing.

 

What type of communication is best to use with a client who is Agitated?

Use Positive Statements

Your tone and choice of words will make all the difference. Try to use positive

 

statements instead of negative ones. No one wants to hear a blunt 'NO' when they are 

 

angry.

How do you handle agitated customers examples?

How can you be less aggressive than assertiveness?

Here are seven simple ways to help yourself become more assertive.

  1. Understand assertiveness. 
  2. Keep your communication style in line. 
  3. Understand and accept differences. 
  4. Speak simply and directly. 
  5. Exercise the power of "I." 
  6. Stay calm. 
  7. Set boundaries.

 

What are the 4 types of communication styles?

 

There are four basic communication styles: passive, aggressive, passive-aggressive and assertive. It's important to understand each communication style, and why individuals use them

 

What are the communication styles?

What is the mindsets aggressive passive?

There are four different types of communication behavior: aggressive, assertive, passive, and passive-aggressive.

  • Aggressive. Aggression is defined as an unplanned act of anger in which the aggressor intends to hurt someone or something. 
  • Assertive.
  • Passive. 
  • Passive-Aggressive.

 

 

How to Deal with agitated Clients

 

  1. Remain calm.

 

  1. Practice active listening.

 

  1. Repeat back what your customers say.

 

  1. Thank them for bringing the issue to your attention.

 

  1. Explain the steps you'll take to solve the problem.

 

  1. Set a time to follow up with them, if needed

 

  1. Be sincere.

 

  1. Highlight the case's priority.

 

 

Answer No.3

.How do I tell my client to invest in bitcoin?

 

Try to start with some basic things, and explain them deliberately by using real-life

 

 examples of bitcoin usage, along with advice on how to invest in BTC properly and 

 

how to make the most from them. It can show them that bitcoin can improve everything 

 

they love to do and make it easier for them.

 

How can I convince a customer to invest in bitcoin?

Use simple words to explain them cryptocurrencies

Describing bitcoins by using jargon language may be a good thing when you talk with 

 

someone familiar with cryptocurrencies, what they represent, what their meaning is, and 

 

how they work.

 

How do I talk to clients about bitcoin Capital Group?

 

Several Capital Group professionals who've studied cryptocurrencies offered these four ideas:

 

  1. Suggest limits, and treat it as a learning experience. 

 

  1. Explain the significant risks.

 

  1. Acknowledge the potential of the underlying technology. 

 

  1. Consider using Bitcoin to better understand investor psychology.

 

 

What should you try to understand while trying to convince a client?

 

Explanation: When you talk to the client, try to highlight the importance of one, by 

 

saying: „You are one of our best clients" or „It's a pleasure to do business with you." 

 

In this way, you encourage the client to be the best customer!

 

 

 

How to Convince Someone

 

  1. Ask them to share their thoughts.

 

  1. Match their type of reasoning -- if they're being emotional, appeal to their emotions; if they're relying on logic, be logical.

 

 

  1. Get them to lower their guard with a genuine compliment.

 

Pose a counter-argument (without making them defensive). How do you convince someone to do your ideas?

Fear of change and new ideas are the nemesis of persuasion, so skip the hard sell and try these six ways to convince anyone.

  1. Be Clear. 
  2. Ask Questions And Listen. 

 

  1. Establish The Foundation For An Agreement. 

 

  1. Use Inclusive Words. 

 

  1. Pay Attention To Your Timing. 

 

  1. Be Open To Changing Your Own Mind.

Answer no.4

How do you analyze/Utilize clients?

Here are the first basic steps you should take.

  1. Segment your customers. No two customers are alike, and they all interact with your brand in unique ways. ...
  2. Identify their needs. ...
  3. Determine how your brand meets those needs. ...
  4. Apply your analysis.

Few  strategies to strengthen your connection to your customers/Clients

  • Connect with customers through customized interactions and active responses.
  • You should be reaching customers where they are (e.g., face to face, phone, social media).
  • Show customers that you appreciate them, and elicit feedback through customer surveys.
  • This article is for small business owners who want to find ways to better connect with their customers.

Your customers drive your business, which is why it's so important to note how they interact with your brand. Don't just reach out to them when you want their business; find ways to continuously show them you care.

 

 

How can you improve influencing and negotiating skills?

 

A strategy for successful negotiations

 

  1. Listen carefully to the arguments of the other party and assess the logic of their reasoning.

 

  1. Clarify issues you are not clear about by asking how, why, where, when and what questions.

 

  1. List all the issues which are important to both sides and identify the key issues.

 

What are the 6 persuasive techniques?

The 6 Most Persuasive Techniques You Can Use to Increase Your Influence. Learn 

 

how to use the six principles of:

 

 reciprocity

 

 liking

 

social proof

 

authority

 

 scarcity, 

 

and consistency to increase your influence.

 

 

What are good influencing skills?

What are influencing skills?

  • Active listening. Active listening is an ability that means you hear what people say and understand what they said, implied and intended with their words

 

  • Awareness.

 

  • Communication.

 

  • Assertiveness. 

 

  • Critical thinking. 

 

  • Empathy. 

 

 

  • Endurance.

 

  • Intuition.

 

What are the 3 market strategies?

There are three ways to compete

Product

Service

 and price.

Phases of the strategic marketing process include

 planning, 

implementation,

and evaluation.

 

How can you improve to be a best selling business in world?

  • Build a sales funnel. The first way to quickly grow your business is by building a sales funnel. 
  • Utilize a customer management system. 
  • Research the competition.
  • Create a customer loyalty program. 
  • Identify new opportunities. 
  • Build an email list. 
  • Form strategic partnerships. 
  • Leverage global platforms.

What are the strategies to make a business successful?

  • Get Organized. To achieve business success you need to be organized. ...
  • Keep Detailed Records. All successful businesses keep detailed records. ...
  • Analyze Your Competition. Competition breeds the best results. ...
  • Understand the Risks and Rewards. ...
  • Be Creative. ...
  • Stay Focused. ...
  • Prepare to Make Sacrifices. ...
  • Provide Great Service.
Step-by-step explanation

Ten traits of successful financial Planner

  • They have a good reputation. 
  • They take a proactive approach. 
  • They don't panic. 
  • They invoke confidence and trust. 
  • They are an experienced financial professional. 
  • They take a holistic view of your finances. 
  • They have a support team. 
  • They have a clear strategy.
  • What is the most important part of financial planning?

 

The most important initial element in financial planning is Budgeting. Setting a budget is relatively easy; it is more difficult to stick to it! However, having the discipline to take the time and care to record and reconcile your expenditure in some way is what counts.

What are the 7 components of a financial plan?

A good financial planner contains few key components:

  • Budgeting and taxes.
  • Managing liquidity, or ready access to cash.
  • Financing large purchases.
  • Managing your risk.
  • Investing your money.
  • Planning for retirement and the transfer of your wealth.
  • Communication and record keeping.

What skills do you need to be a financial planner?

  • Client relationship skills. 
  • Business development skills. 
  • Research.
  • Wealth management. 
  • Analytical thinking. 
  • Interpersonal communication.
  • Detail orientation. 
  • Empathy.

What are the 5 steps in the financial planning process?

Financial Planning Process: 5 Simple Steps

  1. Step One: Know Where You Stand. The first step to creating your financial plan is to understand your current financial situation. 
  2. Step Two: Set Your Goals.
  3. Step Three: Plan for the Future. 
  4. Step Four: Managing Money. 
  5. Step Five: Review Your Plan.

 

 

What are the key elements to successful financial planning and budgeting?

There are typically six parts to a full financial plan: sales forecasting, expense outlay, a statement of financial position, cash flow projection, break-even analysis and an operations plan.

 

What are the 4 steps in financial planning?

You can begin to put together a realistic look of your personal financial situation by following a simple 4-step Financial Planning process.

  1. Take Inventory. 
  2. Clearly Identify Your Financial Goals. 
  3. Create and Execute a Plan of Action. .
  4. Monitor and Adjust.