• Functions of Managers
• Dispelling Common Management Myths
• Management and Organizations

• Behavioral Management Theory
• Quantitative School of Management
• Contingency School of Management
• Quality School of Management
• Management in the Future
• Classical Schools of Management

• Adapting to Environments
• Introduction to Managerial Environments
• The External Environment
• The Internal Environment

• Conditions that Influence Decison Making
• Personal Decison‐Making Styles
• Decision Making with Quantitative Tools
• The Decision‐Making Process

• Detailing Types of Plans
• Identifying Barriers to Planning
• Defining Planning
• Recognizing the Advantages of Planning
• Using Plans to Achieve Goals

• Concepts of Organizing
• The Informal Organization
• Going from Planning to Organizing
• The Organizational Process

• Bureaucracy Basics
• Factors Affecting Organizational Design
• Five Approaches to Organizational Design
• Organizational Design Defined

• Challenges of Organizational Change
• Diagnosing the Need for Change
• Steps in Planned Change
• Opposition to Organizational Changes
• Causes of Organizational Change
• Types of Organizational Change

• HR Management: Laws and Regulations
• Determining Human Resource Needs
• Selecting the Best Person for the Job
• Orientation and Training Programs
• Evaluating Employee Performance
• Making Employment Decisions
• Staffing as a Management Function
• Compensating Employees

• Effectiveness of Teams
• Team Building
• Stages of Team Development
• Managing Team Conflict
• Teamwork Defined
• Types of Teams

• Motivation Theories: Behavior
• Management Philosophies and Motivation
• Motivation Strategies
• Defining Motivation
• Motivation Theories: Individual Needs

• Challenges Facing Leaders
• Leadership Defined
• Situational Approaches to Leadership

• The Communication Process
• Methods of Communication
• Interpersonal Communication
• Organizational Communication
• Improving Communications
• The Significance of Communication

• Effective Organizational Control Systems
• Organizational Control Techniques
• Organizational Control Objectives
• The Organizational Control Process
• Types of Organizational Controls

• Major Contributors to TQM
• The Implementation of TQM
• World‐Class Quality: ISO 9000 Certification
• Productivity and Quality
• Total Quality Management (TQM)

• The International Environment
• Functions of the International Manager
• Personal Challenges for Global Managers
• The Multinational Corporation