Effective Organizational Control Systems

The management of any organization must develop a control system tailored to its organization's goals and resources. Effective control systems share several common characteristics. These characteristics are as follows:
  • A focus on critical points. For example, controls are applied where failure cannot be tolerated or where costs cannot exceed a certain amount. The critical points include all the areas of an organization's operations that directly affect the success of its key operations.
  • Integration into established processes. Controls must function harmoniously within these processes and should not bottleneck operations.
  • Acceptance by employees. Employee involvement in the design of controls can increase acceptance.
  • Availability of information when needed. Deadlines, time needed to complete the project, costs associated with the project, and priority needs are apparent in these criteria. Costs are frequently attributed to time shortcomings or failures.
  • Economic feasibility. Effective control systems answer questions such as, “How much does it cost?” “What will it save?” or “What are the returns on the investment?” In short, comparison of the costs to the benefits ensures that the benefits of controls outweigh the costs.
  • Accuracy. Effective control systems provide factual information that's useful, reliable, valid, and consistent.
  • Comprehensibility. Controls must be simple and easy to understand.