Shipping & Returns

When will my order arrive?

DOMESTIC/CANADIAN DELIVERY: Orders shipped via Surface will normally arrive within 3-10 business days from receipt of order. Orders shipped via 2-Day will normally arrive within 2-3 business days from receipt of order. Orders shipped via 1-Day (domestic only) will normally arrive within 1-2 business days (no Saturday delivery) from receipt of order. Alaska and Hawaii orders will be shipped via 2-Day. Puerto Rico and all U.S. Protectorate orders will be shipped via 2-Day using either UPS or Priority Mail; expect 1-2 days extra transit time to all U.S. Protectorates. Canadian 2-Day orders will be shipped via UPS International Express Canada.

INTERNATIONAL DELIVERY: Orders shipped via Air will normally arrive within 10-15 days from receipt of order. Orders shipped Courier will arrive 2-5 days from receipt of order.

Shipping rates

DOMESTIC RATES (15 items or fewer):
For customers in the United States, Puerto Rico, and U.S. Protectorates

	Surface	2-day	1-Day
First Item	$5.00	$10.50	$17.50
Each Additional Item	$3.00	$3.00	$4.00

Domestic surface orders of $15 or less will be charged a flat $4.00 shipping fee.
Alaska, Hawaii, Puerto Rico and all U.S. Protectorate orders can only be shipped 2-Day.

CANADIAN RATES (15 items or fewer):
For customers in Canada

	Surface	2-day
First Item	$6.00	$15.00
Each Additional Item	$3.00	$4.00

INTERNATIONAL RATES (15 items or fewer):
For customers outside the United States, Puerto Rico, U.S. Protectorates and Canada

	Air Mail	Courier
First Item	$10.50	$37.50
Each Additional Item	$7.00	$7.00

For orders of more than 15 items, please contact the customer care center nearest you for shipping charges.

Taxes and customs

Sales tax is applied according to shipping address.

DOMESTIC DELIVERY: All applicable sales taxes for purchases of books and related materials are calculated based on local sales tax rates, and will be added to your order at checkout. Sales tax must be applied to delivery charges in the following states: California, Illinois, Minnesota, New York, Pennsylvania, and Tennessee.

CANADIAN DELIVERY: Wiley pays Revenue Canada directly for GST and adds the applicable charge to your order. All entry fees are waived.

INTERNATIONAL DELIVERY: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority, or may be billed to the customer through John Wiley & Sons. We suggest that you call your local customs office if you would like more information on customs duties in your country.

Our returns policy

CliffsNotes books (the print version) can be returned for a full refund within 30 days. (Sorry, but downloaded titles are non-refundable and non-returnable.)

Be sure to include your e-mail address, mailing address, and phone number so we'll know who you are, where to contact you with any questions, and where to send your refund. Returns must be made within 30 days, and the book(s) must be in salable (as-new) condition. You don't have to tell us why you're returning your CliffsNotes title, but we always appreciate feedback.

Your refund will come in the same form that payment was made in. That is, if you paid by credit card, we'll credit your account; if you paid by check or money order, the check will be in the mail (really!).

Addresses for returns

If you'd like to return a CliffsNotes book, send it (along with the order confirmation page or the order confirmation e-mail, which will act as your receipt) to

John Wiley & Sons, Inc.
Returns Center
Heller Park Center
360 Mill Road
Edison, NJ 08817
Phone: (732) 650-4600 or (800) 225-5945
Fax: (732) 650-4619

Shipping to P.O. boxes and APO/FPO addresses

At this time, Wiley cannot ship Web orders to P.O. Boxes or APO/FPO addresses. If you cannot provide a street address, contact Customer Care to order via phone, fax, or mail.