Ordering Books

How to contact Customer Service

If you have questions about ordering products, orders already placed, title information, price, availability, or establishing a Wiley account, and you can't find just the right answer on these Help pages, don't hesitate to contact our Customer Care Department:

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
Web: http://cliffsnotes.custhelp.com

Hours: Weekdays, 8:00 a.m. to 8:00 p.m. Eastern Time

Ordering by phone, fax, or mail

You can order CliffsNotes.com products directly from the address and phone numbers shown below. We accept payment by check, money order, or credit card. We accept American Express, Visa, MasterCard, and Discover. Checks and money orders must be drawn on a U.S. bank. If you already have a Wiley account and wish to place a telephone order, please have your Wiley account number close at hand when you call.

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
Web: http://cliffsnotes.custhelp.com

Hours: Weekdays, 8:00 a.m. to 8:00 p.m. Eastern Time

Ordering Online

You can order any of the products you see on CliffsNotes.com directly from this site. Shopping online is easy and secure with CliffsNotes.com: See our Safe-shopping guarantee and Privacy policy for details.

To use the online Shopping Cart, follow these steps:

1. When you locate an item you want to buy, click the Add to Cart link. The item appears in a list in your Shopping Cart.
2. Check the quantity, and click the Update button if you change the number of items you're ordering.
3. If you want to add more items to your Shopping Cart before checking out, click the Continue Shopping link.
4. When you're ready to place your order, if you aren't already on the Shopping Cart page, click the Shopping Cart link at the top of any page on this site, and then click the Checkout Now button. If you are a returning customer with a Wiley account, you can click the Faster Checkout for Returning Customers button. You are prompted to log in with your password, and your account information appears automatically. Note that you always have the opportunity to edit your account and order information, including the shipping address, before submitting the order.
5. Complete or review the billing information, and then click the Continue Secure Checkout button. The Set Up Tracking page appears. You then have the option of setting up an online account or simply filling in a one-time order form.
6. If you choose to create an account, type a password, type it again in the second box, and click the Create an Account and Continue button. If you do not want to create a Wiley account, click the Continue without Creating an Account link.
7. If you have any promotional discount codes, type the code in the box and click the Apply Discount button.
8. Select a shipping method and review the order detail. Click the Continue Secure Checkout button.
9. You are now given an opportunity to review your entire order. You can
   • Edit the billing address
   • Edit the shipping address
   • Change the shipping method
   • Change items in your Shopping Cart
   You see the total charges for your order before you enter any payment information.
10. Review the totals for accuracy, and then fill in your credit card information (card type, account number, and expiration date). CliffsNotes.com accepts American Express, Visa, MasterCard, and Discover credit cards.
11. Click the Submit Order button.
12. When your order is complete, you will see a Confirmation screen, and within the next several minutes a confirmation message will also be sent to your e-mail address.

Safe-shopping guarantee

When you use your credit card to shop at CliffsNotes.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology — the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

You choose a password to further protect your order information and purchase history. If you forget your password, we will first verify your identity, and then e-mail you a new password.

Special offers and promotional codes

If you have a code to apply towards your online purchase, type the code in the Promotion/Discount Information field in your shopping cart. You also may use a code when placing a mail, fax, or phone order.

Information for customers outside the United States

Some international customers will be able to place orders with CliffsNotes.com, but others may need to contact a separate international site. Here's an overview of each scenario:

Scenario 1: CliffsNotes.com orders can be shipped to all U.S. Protectorates, the Caribbean, Mexico, Central America, South America, and Canada. Whenever you order directly from the CliffsNotes.com Web site, U.S. taxes and shipping charges are applied.

If you live in one of these areas and would prefer to pay that locality's taxes, customs, and shipping charges, you may do so as described in the next scenario.

Scenario 2: If you live outside any of those regions, you can contact one of the Wiley international locations listed below:

Shipping to: Canada

Website: www.wiley.ca

John Wiley & Sons Canada, Ltd.
6045 Freemont Boulevard
Mississauga, ON
L5R 4J3

Phone: (800) 567-4797 or (416) 236-4433
Fax: (800) 565-6802 or (416) 236-8743

Shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein

Website: www.wiley-vch.de

Wiley-VCH Verlag GmbH
Customer Service Department
P.O. Box 101161
D-69451 Weinheim
Germany

Phone: +49 (0) 6201 606152
Fax: +49 (0) 6201 606184
E-mail: sales-books@wiley-vch.de

Shipping to: All of Africa, all of Europe (except VCH countries noted above), as well as Japan, the Middle East, Malta, Cyprus, Russia, Moldava, Belorussia, Ukraine, Turkmenestan, Azerbaijan, George, Uzbekistan, Tajikistan, Latvia, Estonia, Lithuania, Khirghizistan

Web site: www.wiley.co.uk

John Wiley & Sons, Ltd.
Customer Services Department (ref. DMW)
1 Oldlands Way
Bognor Regis
West Sussex
PO22 9SA
UK

Phone: +44 (0) 1243 843294
Fax: +44 (0) 1243 843296
E-Mail: cs-books@wiley.co.uk

Shipping to: Australia, New Zealand and Pacific Islands

Website: www.johnwiley.com.au

John Wiley & Sons Australia, Ltd.
Australian Distribution Centre
33 Windorah Street
Stafford QLD 4053
Australia
Toll free phone (from within Australia only) 1800 777 474
Toll free phone (from New Zealand only) 0800 448 200
Other overseas phone + 61 7 33548455
Toll free fax (from within Australia only) 1800 802 258
Overseas fax number + 61 7 33527107
E-mail: custservice@johnwiley.com.au

Shipping to: Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Maldives, Malaysia, Mauritius, Myanmar, Nepal, North Korea, People's Republic of China, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam (phone, mail or fax orders only)

John Wiley & Sons (Asia) Pte. Ltd.
2 Clementi Loop #02-01
Singapore 129809

Phone: 65-64632400
Fax: 65-64634604/5/6
Customer Service: 65-64604280
E-mail: enquiry@wiley.com.sg

Shipping to P.O. boxes and APO/FPO addresses

At this time, Wiley cannot ship Web orders to P.O. Boxes or APO/FPO addresses. If you cannot provide a street address, contact Customer Care to order via phone, fax, or mail.

Tax-exempt customers

To take advantage of your tax-exempt status when you place an order with Wiley, you need to furnish certain documentation. To expedite this process, please contact Customer Care directly by telephone at 877-762-2974 weekdays between 8 a.m. and 8 p.m. EST, or on the Web at http://cliffsnotes.custhelp.com, to place your order.

Special note for Mac users

There is a known bug that prevents users on Macs using Internet Explorer from making purchases from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime, please use a different browser (such as Safari or Firefox) to complete your purchase.

Error messages

If all goes well, you'll never see an error message while you're making a purchase. If you do see an error message, the screen should provide you with a path to correcting the problem; however, here's a brief guide to some common errors that occur:

• The credit card number you entered might be invalid (too many or too few digits, or maybe you just made a typo). Just go back, and check to see if you need to change something.
• Your credit card might have expired. Verify that the expiration date you are entering matches the date on the card. If your card really has expired, you'll need to use a different credit card (one that has not expired) or contact the issuing financial institution to get an updated card.
• The bank might have declined the transaction. Again, you can either try making the purchase again with a different credit card, or contact the issuing financial institution to discuss the problem.
• If the address you enter is different from the one on record with your bank, your transaction may be declined.