• Management and Organizations
• Functions of Managers
• Dispelling Common Management Myths

• Classical Schools of Management
• Behavioral Management Theory
• Quantitative School of Management
• Contingency School of Management
• Quality School of Management
• Management in the Future

• Introduction to Managerial Environments
• The External Environment
• The Internal Environment
• Adapting to Environments

• The Decision‐Making Process
• Conditions that Influence Decison Making
• Personal Decison‐Making Styles
• Decision Making with Quantitative Tools

• Defining Planning
• Recognizing the Advantages of Planning
• Using Plans to Achieve Goals
• Detailing Types of Plans
• Identifying Barriers to Planning

• Going from Planning to Organizing
• The Organizational Process
• Concepts of Organizing
• The Informal Organization

• Organizational Design Defined
• Bureaucracy Basics
• Factors Affecting Organizational Design
• Five Approaches to Organizational Design

• Causes of Organizational Change
• Types of Organizational Change
• Challenges of Organizational Change
• Diagnosing the Need for Change
• Steps in Planned Change
• Opposition to Organizational Changes

• Staffing as a Management Function
• HR Management: Laws and Regulations
• Determining Human Resource Needs
• Selecting the Best Person for the Job
• Orientation and Training Programs
• Evaluating Employee Performance
• Making Employment Decisions
• Compensating Employees

• Teamwork Defined
• Types of Teams
• Effectiveness of Teams
• Team Building
• Stages of Team Development
• Managing Team Conflict

• Defining Motivation
• Motivation Theories: Individual Needs
• Motivation Theories: Behavior
• Management Philosophies and Motivation
• Motivation Strategies

• Leadership Defined
• Situational Approaches to Leadership
• Challenges Facing Leaders

• The Significance of Communication
• The Communication Process
• Methods of Communication
• Interpersonal Communication
• Organizational Communication
• Improving Communications

• Organizational Control Objectives
• The Organizational Control Process
• Types of Organizational Controls
• Effective Organizational Control Systems
• Organizational Control Techniques

• Productivity and Quality
• Total Quality Management (TQM)
• Major Contributors to TQM
• The Implementation of TQM
• World‐Class Quality: ISO 9000 Certification

• The Multinational Corporation
• The International Environment
• Functions of the International Manager
• Personal Challenges for Global Managers